Technical Support for Materials Testing Laboratories

Lithostek supports installation, calibration, operator training, spare parts, software guidance, remote diagnostics, and long-term maintenance for bitumen, asphalt mix, concrete, cement, thermal analysis, soil, aggregate, rock mechanics, and mechanical testing systems.

Support entry points

Start with the service task your laboratory needs.

Installation & Commissioning

Coordinate machine placement, utilities, first-run checks, software setup, and acceptance records before daily operation begins.

Calibration & Verification

Support load, displacement, temperature, timing, and sensor verification with documentation for ASTM, EN, ISO, and AASHTO workflows.

Spare Parts & Consumables

Identify molds, fixtures, seals, sensors, grips, cutters, heating elements, and other replacement parts by equipment model.

Remote Technical Support

Review symptoms, settings, photos, videos, test curves, and software data so engineers can guide troubleshooting remotely.

Service lifecycle

Support from factory acceptance to long-term operation.

Materials testing equipment is not a one-time transaction. Lithostek keeps the laboratory workflow stable through commissioning, training, calibration support, troubleshooting, parts supply, and maintenance review.

Before Shipment

Confirm configuration, accessories, manuals, calibration records, packing list, and factory acceptance checks.

Installation

Guide positioning, power, air supply, water supply, environmental requirements, and commissioning sequence.

Operator Training

Train laboratory teams on specimen preparation, machine operation, safety routines, reporting, and maintenance basics.

Daily Operation

Support test setup, software parameters, abnormal readings, data export, and repeatability checks.

Calibration

Help laboratories plan verification intervals, document traceability, and prepare compliance records for audits.

Maintenance & Upgrade

Assist with preventive maintenance, replacement parts, firmware or software updates, and long-term equipment upgrades.

Service request

Send model name, serial number, photos, video, and test data if available.

Clear equipment information helps the engineering team identify the platform, verify accessories, diagnose symptoms, and respond with the right documentation or parts recommendation.

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